Frequently Asked Questions
Answers to the most common questions
Yes, the delivery address entered during the ordering process is automatically encrypted and then transmitted in encrypted form. Decryption takes place on an external device.
We generally use DHL or Deutsche Post for our deliveries. Parcels and deliveries to other countries are also handled by DHL or Deutsche Post.
It is not possible to make a general statement here, as this always depends on the specific circumstances of each individual case, which are examined in detail. However, we always strive to find a satisfactory solution for all parties.